While the ruling government is fighting for their political survival what happen to the consumers? Are consumers protected from the ever greedy big business corporations?
Big business corporations tend to forget the time when they were small players like when you see how polite they were when approaching the consumers for their business. Now after getting the consumers support they turn big headed, arrogant and sarcastic.
When corporations can simply issue "verbal" Terms & Conditions as and when they like what can the consumers do? By the way is there such a thing as "verbal" Terms & Conditions set by business corporations? If the authority allows it then we, the consumers are screwed.
Most customers knew that they are screwed by business corporations every now and then but kept silence about it. There are just too many to mention and we, the consumers simply could not do anything at all. They are big timers with heavy support from you know who and lots of cash, 'dinero' that turned them into the untouchables. Even if you were to approach the Consumer Associations, there is nothing much they can do about it, except advising you to seek lawyers help and that is where it will all end. We can't afford to engage lawyers (which these corporations knew) and even if we can afford they are ever ready to take you on.
Now, we consumers must wise up like the voters, stand together in solidarity in fighting the big business corporations should they infringe into our rights.
"Consumers should not be afraid of business corporation. Business corporation should be afraid of the consumers."
On the 18th December 2011, I had a very bad experience at one of DiGi Telecommunications Sdn. Bhd store. Was told that only RM100 and below can be credited from a prepaid to postpaid upon switching and any balance above RM100 in the prepaid will be forfeited by digi. I cannot accept this and asked how can it be so. The staff replied that its digi "Terms & Conditions" which I promply requested to see a copy of it. The staff then said its a "VERBAL" Terms & Conditions which of course makes me mad, I have never heard of "Verbal" Terms & Conditions. And what really makes me even hotter and angrier is when they cannot provide a written copy nor answer my questions they just told you off "DON'T BUY". Walah what an arrogant and sarcastic business corporation.
There are many who love and adore Digi, consider that they are lucky not to have met the bad experience I have gone through and others as well.
I tweet about it and @DiGi_Telco promptly follow me and requested me to add in order to receive DM from them. Below are my tweet DM with @DiGi_Telco to date.
Hi, we're sry tt u had a bad experience with us ytd. Pls contact us via our helpline to lodge a report regarding to that. Thx.
19 Dec at 14:18
Just ans my tweets, I am afraid 2 talk to live digi person after the bad experience
19 Dec at 15:14
Will u b answering my tweet Questions?
19 Dec at 17:40
Hi, v'll try our best to do so. However, Twitter & FB pgs are nt d official CS channel 4 DiGi. Hope it explains why thr isnt prompt response
20 Dec at 10:11
A faithful customer of digi prepaid 4 10 yrs yet receiving arrogant service but guess 'faithful' does not exist in this corporate world now
Is it SOP of digi 2 tell customer off "don't buy" when they cannot ans your Q. This make me angry & due 2 this that started it all
20 Dec at 15:33
Is there such a thing as "verbal" Terms & Conditions? Can it be enforceable without a black & white written hard/soft copy?
20 Dec at 15:34
Your staff claimed they r trained to talk the way they did & I feel they r wrongly trained, guess yr helpline is trained that way as well
20 Dec at 15:34
Is digi prepaid & post paid not belonging to the same company?
20 Dec at 15:34
Y only RM100 & below from prepaid can b credited 2 post paid acct when switch, any bal will b forfeited
20 Dec at 15:34
Hi, sry for the late. This is the criteria for credit conversion from prepaid to postpaid - Max credit balance of RM100.
If u'd like to find out more, pls call us at 0162211800.
28 Dec at 11:30
Is the criteria make known to consumers in black & white? What happen to the balance, digi just take it away, like that?
28 Dec at 14:23
Sorry, no talk to live person, your personal r trained to be arrogant & sarcastic, experience that in your store.
28 Dec at 14:24
I was told to call their HelpLine which I deem unnecessary. Both the staffs at the store and their helpline are trained by Digi and they will answer you which are not exactly the answers you wanted, more likely you may received more arrogant and sarcastic rebuttal couple with the phone being slammed.
I have already made preparation to launch these issues on twitter and Facebook on the 4th January 2012 unless @DiGi_Telco can provide satisfactory answers to my questions.
If you are on twitter, do follow me and RT please. I am also on FaceBook and bloggers, please feel free to reproduce this article. Readers, please share your experiences in the comment box, not only on Digi but any other business corporations as well.
We need to bring awareness among us, the consumers, that we do not take lightly to business corporations infringement of our rights and any other things detrimental to consumers at their whims and fancies.
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